|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
|
|
|
|
|
|
|
|
|
|
||
|
|
||||||||||
|
|
|
|
||||||||
|
|
|
|
||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
|
|
||||||||||
Glass and Aluminum Deck Railings: Low Maintenance Railing Systems Made in the USA
Deck Railings: Design & Manufacturing
12590 127th Street S.
Hastings, MN 55033
1-877-446-7397
Phone: 651-480-0005
Fax: 651-437-8745
Below you will find some of the most commonly asked questions that we get. A lot of your initial questions will be answered below. This FAQ page is divided into three sections; general questions, glass specific questions, and picket specific questions. If you can not find the information that you need here please feel free to give us a call and one of our friendly sales representatives will be more than happy to help you.
General Deck Railing Questions
General Railing Questions - Answers
What kind of railing systems do we offer?
Deck Images ™ offers aluminum and glass railings and aluminum picket railings with a powder-coated finish.How can I buy a Deck Images ™ railing?
Fax in a drawing of your application along with the customer information sheet (download it here) and a representative will contact you with pricing information. You can also contact us by filling out our quote form and attaching a drawing.What are the standard colors and what are the optional colors?
Standard: White & Black
Optional: Country Cream, Dark Clay, Woodland Green, Cambridge Gray, Taupe & Merlot*Optional colors require more lead-time but cost the same as the standard colors.
View ColorsDo we offer installation?
Depending on where you are located we may be able to install your new Deck Images ™ railing system. Consult a Deck Images ™ representative for more information.What are your railings made of?
AluminumHow tall are your railing systems?
Standard Heights are 36" and 42".Do we make stair railings, how tall?
Yes. We do make stair railings, stair railings by code must be between 34" & 38" tall in most locations - check with your local building code for more information.Can I mix picket and glass railings together?
Yes. Many of the same parts are used in both systems. It is very common to have glass railings on the deck and picket railings on the stairs.Do we carry gates?
Yes. We carry both glass and picket gates that include standard hinges and latches. All our gates are custom made, you provide us with rough opening dimensions and we will make the appropriate deductions. Glass is an additional charge.What is the warranty and what does it cover?
Deck Images ™ offers a 25-year limited warranty that covers the finish from paint defects including; chipping, peeling, cracking, and rusting. We also cover the materials from structural defects.Do we offer custom colors?
Yes. We have large assortment of custom colors and can even custom blend a color to match an existing color. View Custom ColorsCan the railing system be used on concrete?
Yes. Special mounting hardware may be required depending on your conditions. Consult a Deck Images ™ representative for more informationWhat are the lead times?
2-3 weeks for standard parts from the time the order is placed. 4-6 weeks for custom railings / parts, custom colors, gates, from time the order is placed. Note - Job over 150 lineal feet may require more lead-time. - Consult a Deck Images ™ representative for more informationDo our railings pass building codes?
Yes. Deck Images ™ railing pass U.B.C., BOCA, and I.R.C. building codes. Consult a Deck Images ™ representative for more information.How do the posts attach to the deck?
We have both standard surface mount posts with a 4"x4" base plate and also custom fascia mount posts with a 4"x6" mounting plate. Deck Images ™ recommends using the supplied #14 x 3" stainless steel screws for attaching surface mount posts and #14 x 2" stainless steel screws for attaching fascia mount post.What are the dimensions of the round top rail?
The round top rail has an outside width of 2-1/4"What are the dimensions of the square top rail?
The square top rail has an outside width of 2"What type of Aluminum is used?
The aluminum is 6063-T5 & 6005-T6. Take a look at the exploded views to see which part are made from which aluminum.
Glass Exploded View - Picket Exploded ViewWhat is powder coating?
Powder Coating is an advanced yet simple way of spraying a fine dry plastic powder paint onto a metal surface. As the powder paint leaves the front of the spray gun, it is charged with static electricity. The charge attracts the powder to the part that requires coating. The part is then placed in an oven, where it bakes at 400 degrees Fahrenheit for 10 minutes. While in the oven, the powder paint melts and flows into a beautiful and durable finish. Primers are not necessary. And there are no unsightly runs or drips, as often results with the use of wet paint. Prior to baking, powder coating is very forgiving of coating mistakes. Because it is powder, the paint can be blown with a low-pressure air nozzle, quickly and easily covering up the mistake.
See Technical information for more detailsCan we build custom height railings?
Yes. Custom heights can be made, depending on how tall or short the railing has to be your lead times and prices will be affected. Consult a Deck Images ™ representative for more informationWhat if my project has non-standard angles?
We can custom build any angle to match your existing site conditions.What is the price for a custom color?
Prices vary by color and availability; you will have to consult a Deck Images ™ representative for accurate pricing information.Do we offer fascia mount posts?
Yes. Deck Images ™ can make fascia mount posts with or without offsets to accommodate your situation - consult a Deck Images ™ representative for pricing information.What stair angles are offered and how do I measure for them?
Our standard stair angles are 32°, 35°, & 37°, custom angles are also offered. To figure stair angles please see the estimating section of our spec book if available or consult a Deck Images ™ representative for more information.Can we accommodate for a core drill application?
Yes. Posts can be made longer and base plates can be eliminated for core drill purposes.
How do you clean the glass?
You use a soap and water mixture and to clean the glass then rinse with clean water. Another recommended cleaning method is to use RainX to keep the water spots off your glass.How far can the posts span on a glass railing system?
Posts can be spaced a maximum of 5'6" on center.What type of glass is used?
Deck Images ™ recommends using either 1/4 " or 3/8" tempered glass for our standard railing system. 1/2" glass can be used on our topless railing system.Do we ever use Plexiglas?
No. Plexiglas will scratch easily and tends to yellow over time.How high does the bottom rail sit off the deck surface?
The bottom rail sits off the deck 1-3/4" on a standard system.Can the bottom rail be raised or lowered?
Yes. We offer screw on bottom rail sleeves that can be placed anywhere on the posts. We can also weld bottom rail sleeve on for you at a specific height at an additional cost. Consult a Deck Images ™ representative for more information.Can I get frosted, tinted or etched glass?
Yes. Frosted and tinted glass can be ordered the same way that clear glass is ordered. If you want etching done to your glass you would have to send in the design or pattern that you want etched for us to accurately price it.Can we add a mid-rail?
Yes. The mid-rail would be the exact same piece as the bottom rail and we would provide you with screw on bottom rail sleeves allowing you to place the mid-rail where you want it. Consult a Deck Images ™ representative for more information.Can I use a glass supplier other than Deck Images ™?
Yes. Deck Images ™ recomends that out of state customers try to find glass locally. We can certainly provide you with glass however it is very expensive to ship. Local customers can also by their glass from suppliers other than Deck Images ™.
How far can the posts span on a picket railing system?
Posts can be spaced a maximum of 6' on center.What is the spacing of the pickets?
The pickets are spaced 4-1/2" on center so the maximum gap between pickets is 3-7/8". Most codes state that pickets must be spaced in a fashion so that a 4" sphere can not pass through the railing at any point. A Deck Images ™ picket railing meets this requirement.How big are the pickets?
Our standard picket railings use 5/8" sq. pickets. Custom pickets are available however lead times and price will increase. Consult a Deck Images ™ representative for more informationCan a mid-rail or intermediate rail be added?
Yes. We can custom build railing panels to achieve the look you want. Please note that there are additional costs and additional lead times associated with these custom panels. Consult a Deck Images ™ representative for more information.Can we weld posts into the picket railing panels?
Yes. We can weld center posts into a standard or custom picket panels as well as corner posts. This will increase cost and lead times.Can we build a French balcony or false fasade?
Yes. Consult a Deck Images ™ representative for more information.
Quality glass & aluminum deck railings for residential and commercial markets.
Award winning deck railing system design and durable manufacturing. Nationwide sales.Deck Images ™
12590 127th Street South
Hastings , MN 55033
Toll Free: 1-877-446-7397
Phone: 651-480-0005
Fax: 651-437-8745© Copyright 2004-2007 All Rights Reserved.
This site best viewed in Internet Explorer with a screen resolution of 1024x768 or higher.
